Policies

Please read through all policies before booking a room.

Cancellation Policy & Deposit Guarantee

We collect a 1-night non-refundable deposit at the time of booking.  For the most up to date cancellation policy, please click the Book button above in the menu and enter in your date range. We accept major credit cards only (Visa, Mastercard, American Express and Discover).  We do not accept cash, debit cards or prepaid cash cards.  All rates are listed in U.S. dollars.

Terms and Conditions

Rates, restrictions, and information are subject to change without notice.

Tax Policy

All daily room rates are subject to Hawaii General Excise Tax (4.715%), Hawaii Hotel Room Tax (10.25%) and Kauai Transient Tax(3%) amounting to 17.96% tax.

Non-Smoking Policy

All hotel rooms and suites are non-smoking. Smoking is only permitted on outdoor lanai’s and in parking and barbeque areas. Non-Smoking signs will be displayed at all times at the entrances and in the guest rooms. In the event a guest smokes or permits smoking in any hotel room or suite, a fee of $300 will be billed to your guest account upon checkout. If the violation is reported after the guest has departed you will be notified and billed accordingly. The smoking penalty amount may be subject to change.
The Non-Smoking Policy has been developed in the best interest of all guests, STARS, owners, visitors, and service providers to minimize exposure to second hand smoke and to ensure compliance with State Law [Act 295 (2006)]:
The Hawaii State legislature enacted a law, Act 295 (2006) effective November 16, 2006 which prohibits smoking in all enclosed or partially enclosed areas open to the public in order to ensure a consistent level of basic protections statewide from exposure to secondhand smoke. The term “enclosed or partially enclosed” is defined under the law as any space closed in by a roof or overhang and at least two walls, including, but not limited to, restrooms, lobbies, reception areas, hallways, interior courtyards, patios, covered walkways, bars, hotel and motel rooms, lanais, restaurants, retail service establishments and retail stores. Persons who smoke in prohibited areas may receive a citation and a fine of not more than $50 per violation.

Other Policies